Services
UI/UX Design
Business Process System
Industry
Restaurant and Hospitality
Client
The Abaca Group
Challenge:
Managing multiple restaurant branches without a centralized system made it difficult for the Abaca Group to track operations, resolve maintenance issues, and collect customer feedback efficiently. They needed a solution to unify processes and improve operational visibility.
Solution:
We developed Rule No. 1, a full restaurant group management system with modules for Audit, Feedback, Promos, Maintenance, Commissary, and Daily Sales Report, enabling seamless operations across all branches. The system allowed the company to track job orders, manage inventory, and improve communication between teams.
Impact:
From June 2017 - May 2021:
38,632 item orders processed in the commissary system
2,163 customer feedback reports recorded
3,354 maintenance job orders resolved and 332 store audits conducted
Testimonials
Jhoana Rull
Project Development Officer IV,
Office of the Chief Information Officer, Department of Budget and Management
“For a complex web app, Symph really delivered what we had in mind from the beginning. We deeply appreciated their initiative to find ways to make the development process more efficient. We had a great collaboration with their team which resulted to an output that is currently serving its purpose for the Filipino people.”
John Paul Putong
Special Projects Manager
Qavalo, Inc.
“We felt like we were part of the team and like we’re not outsourcing you guys. It felt like you were part of Qavalo. Most of the time when there are outsourced developers, the projects don’t really pan out as planned but with Symph, we really felt and saw the results right then and there. ”
Luke J.
General Manager
China Car Service
“We were able to partner with Symph to empower our business with technology. They were able to take our ideas for a CRM and turn them into reality. Working with Symph feels like they are part of our team and they really care about our success.”
Malou Rocha
Marketing Division Director
M Lhuillier Financial Services Inc.
“Symph was able to strategically build what we needed to provide better serve our customers. They were with us every step of the way and we saw how intentional they are in helping us maximize technology to improve our services. We would definitely recommend them for similar projects.”
Jason Hyatt
Founder
The Abaca Group
“As my business grew it became increasingly difficult to manage the individual branches, but Symph has given me the tools that I need to stay on top of my business. One of their products has been foundational in our growth from just a few branches into 20+ branches.”
Jhoana Rull
Project Development Officer IV
Office of the Chief Information Officer, Department of Budget and Management
“For a complex web app, Symph really delivered what we had in mind from the beginning. We deeply appreciated their initiative to find ways to make the development process more efficient. We had a great collaboration with their team which resulted in an output that is currently serving its purpose for the Filipino people.”
John Paul Putong
Special Projects Manager
Qavalo, Inc
“We felt like we were part of the team and like we’re not outsourcing you guys. It felt like you were part of Qavalo. Most of the time when there are outsourced developers, the projects don’t really pan out as planned but with Symph, we really felt and saw the results right then and there. ”
Luke J.
General Manager
China Car Service
“We were able to partner with Symph to empower our business with technology. They were able to take our ideas for a CRM and turn them into reality. Working with them feels like they are part of our team and they really care about our success.”
Malou Rocha
Marketing Division Director
M Lhuillier Financial Services Inc.
“Symph was able to strategically build what we needed to provide better serve our customers. They were with us every step of the way and we saw how intentional they are in helping us maximize technology to improve our services. We would definitely recommend them for similar projects.”
Jason Hyatt
Founder
The Abaca Group
“As my business grew it became increasingly difficult to manage the individual branches, but Symph has given me the tools that I need to stay on top of my business. One of their products has been foundational in our growth from just a few branches into 20+ branches.”
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